Software Technology Specialist II

Date: Jan 25, 2023

Location: Fort Myers, FL, US, 33912

Company: Arthrex

 Requisition ID:          57462
Title: Software Technology Specialist II
Division: Arthrex, Inc. (US01)
Location: Ft Myers, FL
Salary Range:
Salary Minimum: $21.00
Salary Maximum $29.00

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Software Technology Specialist II who works directly with the IT and Sales departments within Arthrex.  The SoftwareTechnology Specialist serves a wide range of functions in support of the Redspot Software Support Team. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

We would like for this role to sit with us at our Ft Myers location, however we are open to this being a Remote position for the right candidate. The hours for the position will be Monday through Friday, 9:00 am - 5:00 pm.

Essential Duties and Responsibilities:

  • Serve as first-line support to internal and external users of the Redspot software.
  • Consistently provide superior customer service to Arthrex agency users and Arthrex corporate teams via email, telephone, and face-to-face interaction.
  • Answer questions and research problems thoroughly to provide accurate resolutions.
  • Assist with onboarding and offboarding of users on the system.
  • Work collaboratively with Arthrex corporate teams to provide excellent user experience.
  • Create relationships and connections with users whenever possible.

 

Additional Duties & Responsibilities

  • Diagnose software problems thoroughly and escalate bugs and critical issues as necessary.
  • Assist the software development team on escalated issues.
  • Provide training to end-users.
  • Effectively teach the software via web screensharing, emailing, telephoning, and stand-up presentations.
  • Assist with the software quality assurance process, checking for errors or issues that may be problematic to the users

 

Specialized Skills

  • Three or more years of software support experience in each of the above essential duties and responsibilities is required
  • Prior experience working with custom software is preferred
  • Prior experience working in the medical device industry is preferred
  • Prior end-user training experience is preferred
  • Microsoft Excel knowledge is preferred
  • Excellent verbal and written communication skills are required
  • Ability to coordinate multiple projects and customer accounts at any given time is required
  • Superior follow- through on assigned tasks in terms of timeliness, communication, and accuracy is required
  • Ability to quickly adapt to changes in the software, process, and work is required
  • Ability to work independently in sometimes ambiguous circumstances is required
  • Prior experience working with field inventory software is preferred
  • Microsoft Excel knowledge is required
  • Knowledge of Arthrex agency inventory operations is preferred
  • Knowledge and familiarity with other Arthrex software applications (i.e., Salesforce, Business Portal, SAP) is preferred
  • Familiarity with Arthrex field operations policies and process is preferred
  • Excellent grammar and professional writing skills with the ability to create and edit training and process guides is required
  • Knowledge of HIPAA and protected health information preferred

 

Education/ Experience

  • High school diploma or equivalent required
  • Bachelor’s degree or equivalent preferred
  • 2 + years of relevant work experience required

Machine, Tools, and/or Equipment Skills:

PCs and have a command of Excel, PowerPoint, and Word, plus any additional communication equipment as needed.

 

Arthrex 2023 Benefits

  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Gym Reimbursement Program
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Medical Device, QA, Quality Assurance, Developer, Orthopedic, Healthcare, Technology, Quality