Manager - Technical Operations

Main Objective:

The Manager, Technical Operations works directly with Logistics Organizations throughout Arthrex and the Arthrex Logistics Center (ALC). This position is the liaison between operations and IT, working to ensure the success and timeliness of projects.  A successful candidate must have experience defining and operating business processes and building/scaling capabilities in one of the following areas: Logistics, Warehousing, Distribution, Transportation, Global Trade, Customer Service, Supply Chain, or Finance. 

Essential Duties and Responsibilities:

• Collaborate with cross-functional stakeholders to translate business goals and objectives into strategic business capabilities. 
• Benchmark current and future processes against industry best practices.
• Analyze current operational processes and capabilities and research future solutions.
• Work with key stakeholders from both Business and IT to complete and coordinate user acceptance testing activities with operations personnel.
• Accountable for buy-in and adoption of solutions by respective business departments.
• Serve as the liaison between IT and the various departments that comprise Operations.
• Lead, manage and develop assigned direct-reports within the Technical Operations team.
• Build, manage and grow relationships with cross-functional stakeholders.
• Identify opportunities to innovate and differentiate Arthrex capabilities from its competition.
• Engage IT daily on any critical open operational issues. Up to 15% travel required, to include international travel as needed.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

• Bachelor's degree required, preferably in Business, Computer Science, Engineering or related field required. Masters degree in Business or Engineering preferred.
• 8 years experience within a business function (Logistics, Supply Chain, Distribution. or Engineering) with business analysis or business process improvement activity required.
• Previous involvement in the deployment or optimization of software solutions preferred.
• Previous involvement in the deployment or optimization of industrial engineering solutions preferred.
• Previous position in Pharma or Medical Device industry a plus.
• Experience working on multiple projects simultaneously, demonstrated project management acumen.
• Experience with and ability to work in cross-cultural business settings preferred, multi-lingual a plus.  
• Demonstrated ability to lead and inspire cross-functional teams to deliver enhanced business capabilities.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• In depth knowledge of several business functions and related software applications.  SAP preferred.
• Experience with process improvement methodologies, techniques and tools. Lean or Six Sigma preferred.
• Understanding of the major functions in a global organization.
• Strong communication (written and oral) and presentation skills.
• Ability to work comfortably at all levels within the organization up to the senior management level.

Machine, Tools, and/or Equipment Skills:

PC servers, workstations and laptops. Telecommunication equipment, cell phones and smart phones. Microsoft and Apple environment. Work with standard current computer applications, such as word processing, spreadsheets and data bases. MS Office, SQL server, Active Directory, MS Exchange, ERP and partner software applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.