IT User Support Technician I

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a IT User Support Technician to work directly with the all departments within Arthrex on general maintenance of workstation equipment, end user support, and systems maintenance to include various end-user computing devices, software, and peripherals.  Excellent communications and analytical skills, strong technical project management skills and a HS Diploma & 1+ years of help desk and/or IT field technician experience in support of a medium-sized business will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Help Desk User assistance and support with computer systems mobile phones, office phones, printers and peripherals – Level 1.
• Perform configurations, installations, reconfigurations, upgrades and reallocations of Macintosh and windows-based workstations and laptops.
• Analyze and recommend new products, upgrades and services for end users

• User level hardware and software systems integration and support – Level 1

• Inventory and asset tagging of computer equipment and peripherals

• Rotation of on-call schedule for after-hours support
• The ability to adjust quickly to changing priorities and make sound decisions
• Misc. projects as assigned

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s degree preferred.
• 1+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Knowledge of computer systems hardware and software to include Windows and MSOffice.  
• Experience with end users and excellent customer service skills.
• Completion of CompTIA exams and/or Microsoft certifications are preferred.

Machine, Tools, and/or Equipment Skills:

Experience with the various tools and hardware necessary to support computers and their peripherals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.